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Outreach Center Supervisor

NSI is honored to receive Opioid Abatement Council (OAC) funding beginning in July 2024. This funding will allow additional staff to serve our community through hands-on, collaborative, and holistic care. At this point, funding for the following position is for a term of 3 years.

Outreach Center Supervisor Detailed Description

Job Title: Outreach Center Supervisor

Organization: Next Step Initiative Tennessee (NSI)

Location: 611 Citico Street, Knoxville, TN 37921

Position Type: Full-time, averaging 32 hours/week, beginning July 2024.

About Next Step Initiative: NSI is a leading nonprofit organization committed to providing harm reduction and outreach services to individuals affected by homelessness and/or substance use disorders. Our mission is to empower individuals through boundless love and compassion by offering comprehensive support, resources, and education.

Job Description: NSI is seeking a dedicated and experienced individual to serve as an Outreach Center Supervisor. This position plays a pivotal role in overseeing the operations of our outreach center program, ensuring the effective delivery of services to our clients.


  • Possession of a valid driver's license and reliable transportation.

  • Certification as a Certified Peer Recovery Specialist (CPRS).

  • Ability to lift and carry up to 10 pounds.

  • Experience documenting services using an electronic health record (EHR).

  • Strong interpersonal skills with the ability to maintain professional boundaries with clients.

  • Ability and willingness to obtain certification for HIV/HCV testing if not already certified.


  • Coordinate food and supply orders for the outreach center and street outreach programs, ensuring adequate stock levels at all times.

  • Oversee meal preparation and packaging for the outreach center and street outreach programs, adhering to food safety and sanitation guidelines.

  • Provide first aid and minor wound care to clients as needed, ensuring their safety and well-being.

  • Distribute food, hygiene items, safe using supplies, and other essentials to clients in a respectful and non-judgmental manner.

  • Conduct comprehensive case management services, including assessing client needs, developing care plans, and monitoring progress towards goals.

  • Coordinate transportation services for clients to appointments, support groups, and other essential services as needed.

  • Ensure accurate and timely documentation of all delivered services in accordance with organizational protocols and EHR requirements.

  • Conduct HIV/HCV testing, counseling, and education sessions, maintaining confidentiality and sensitivity to clients' needs.

  • Facilitate referrals to other care providers, community collaborators, and support services based on clients' needs and preferences.

  • Collaborate with the outreach team to plan and implement harm reduction activities, including transportation to needle exchange programs, overdose prevention education, and community outreach events.

  • Assist in the recruitment, training, and supervision of outreach center staff and volunteers.

  • Maintain a safe and welcoming environment for clients, staff, and visitors, adhering to all safety and security protocols.

  • Perform other harm reduction and outreach activities as needed to support the mission and objectives of Next Step Initiative.


  • Commitment to the principles of harm reduction, peer support, and recovery-oriented care.

  • Previous experience in a supervisory or leadership role, preferably in a social services or outreach setting.

  • Excellent communication, organizational, and problem-solving skills.

  • Ability to work effectively both independently and as part of a multidisciplinary team.

  • Empathy, compassion, and non-judgmental attitude towards individuals facing challenges related to substance use.

  • Familiarity with community resources and referral networks is advantageous.

How to Apply: Please submit a resume and cover letter outlining your qualifications, lived experience, and interest in the position to Applications will be accepted until June 25, 2024.

Next Step Initiative is an equal opportunity employer and encourages individuals with criminal records to apply. We value diversity and inclusion in our workforce and strive to create a supportive and inclusive environment for all employees.

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